LTC • Returns

Return & Refund Policy

LTC is a marketplace. Most items are sold as-is and are final sale. Returns and refunds are only available in the limited situations listed below.

Effective Date: 06/14/2025

All items sold as-is Limited exceptions Evidence required
Summary: If the listing was accurate and the order arrived as expected, returns are not available. If something arrives wrong, damaged, missing, or not as described, we’ll help you work toward a fair resolution.

1. Scope (Final sale / As-is)

Because LTC is a marketplace, sellers list items and buyers purchase them through the platform. Unless an item qualifies under the exceptions below, the order is considered final sale and sold as-is.

2. When returns/refunds may be available (exceptions)

We may help facilitate a return, refund, partial refund, replacement, or other fair outcome when:

  • Counterfeit / inauthentic: credible evidence indicates the item is fake or materially altered.
  • Not as described: a significant mismatch vs. the listing (condition, edition, language, included items, etc.).
  • Wrong item shipped: you receive an item that’s materially different than what was ordered.
  • Shipping damage: item arrives damaged due to packaging/shipping.
  • Lost / not delivered: shipment never arrives or tracking shows a delivery issue.

Outcomes depend on listing details, tracking, communication history, and the evidence provided.

3. Not covered (common exclusions)

  • Buyer’s remorse: “Changed my mind” / “Found it cheaper” / “No longer want it.”
  • Issues after delivery: damage or loss occurring after the buyer receives the item.
  • Off-platform transactions: deals not completed through LTC are not covered.
  • Insufficient evidence: claims without photos/tracking/messages may not be actionable.

4. Resolution process (buyer → seller → LTC)

  1. Contact the seller first with a clear description of the issue.
  2. Provide evidence (photos of item + packaging, screenshots of listing, tracking details).
  3. Allow time to respond: sellers are expected to respond within 3 business days.
  4. Escalate if needed: if the seller doesn’t respond or refuses a valid request, contact LTC support.

5. Timeframes

  • Request window: contact the seller within 7 days of delivery (when applicable).
  • Escalation window: contact LTC within 10 days of your initial request to the seller.

Waiting too long can make verification difficult, especially for shipping and condition claims.

6. Return shipping & packaging

If a return is approved, the item must be shipped back in similar protective packaging to avoid additional damage. Who pays return shipping depends on the reason:

  • Seller fault (wrong item, not as described, poor packaging): seller typically provides a label or reimburses shipping.
  • Carrier claims: for loss/damage in transit, we may ask for packaging photos and tracking for carrier documentation.

7. Order cancellations

You can cancel a pending order yourself from your orders page any time before the seller ships it. A 2.9% + $0.30 processing fee applies to buyer cancellations. Once an order has shipped, it can no longer be canceled.

8. Disputes

If a dispute cannot be resolved through the seller and LTC support, it is governed by the Terms of Service (including any dispute resolution procedures stated there).

9. Policy updates

We may update this policy periodically. Changes become effective when posted, and the effective date at the top will be updated.