LTC • Buyer Protection

100% Satisfaction Guarantee

LTC is a marketplace. Sellers list items, and buyers purchase through our platform. This guarantee explains how we help resolve problems when an order arrives wrong, damaged, missing, or not as described.

Authenticity matters Condition must match listing Help when shipments go wrong
What this is: a clear, buyer-first standard for resolving issues.
What this isn’t: a promise that every order is perfect. If it isn’t, we’ll help make it right.

What’s covered

If something goes wrong with a purchase on LTC, we may help you with a resolution such as a refund, replacement, partial refund, or another fair outcome depending on the situation.

  • Not as described: The card’s condition, edition, printing, language, or included extras don’t match the listing, like a card sold as Near Mint that arrives creased or heavily whitened.
  • Graded card doesn’t match its slab: For PSA, BGS, CGC, and other graded cards, the card or grade doesn’t match the label or certification number, or the case shows signs of tampering.
  • Damage in transit: The item arrives bent, crushed, or water-damaged from poor packaging or a shipping mishap. Clear photos of the item and the packaging matter most here.
  • Missing or not delivered: The order never arrives, tracking never shows delivery, or it was delivered somewhere other than your address through no fault of your own.
  • Wrong item: You receive a different card, set, or sealed product than the one you ordered.
  • Missing from a bundle or lot: A multi-item listing, bundle, or sealed lot arrives with pieces missing from what was promised.
  • Authenticity concerns: There’s credible evidence a card is counterfeit, trimmed, recolored, or otherwise altered. Grading reports or expert opinions help us act faster.

Note: Coverage and outcomes can vary based on the listing details, shipping method, and evidence available.

How it works (marketplace flow)

  • Step 1: Contact the seller. Many issues are fixed fastest directly with the seller (missing parts, minor damage, etc.).
  • Step 2: If it’s not resolved. Contact LTC support and include your order info + photos/screenshots.
  • Step 3: Review. We review listing details, messages, tracking, and evidence to determine a fair outcome.
  • Step 4: Resolution. Depending on the case, we may facilitate a return, refund, replacement, or other remedy.

Because LTC is a marketplace, the seller is typically responsible for listing accuracy and fulfillment, and LTC helps with dispute resolution when needed.

Timeframes and what to include

Report issues as soon as you notice them. For best results, include:

  • Order ID and the email used at checkout
  • Clear photos of the item and packaging (labels, damage, packing materials)
  • Screenshots of the listing and any seller messages
  • Tracking info if available

If you wait too long, it becomes harder to validate what happened (especially with shipping issues).

What’s not covered (common exclusions)

A few things fall outside this guarantee, and they usually come down to a change of mind, something already shown in the listing, or a problem that happened after delivery or off-platform. If you’re not sure whether your situation qualifies, reach out before assuming and we’ll take a look.

  • Buyer’s remorse: If you change your mind before the seller ships, you can cancel the order yourself from your orders page (a 2.9% + $0.30 processing fee applies). Once it has shipped, it can’t be canceled, and changed-mind returns aren’t covered by this guarantee.
  • Flaws shown in the listing: Wear, edges, centering, or condition issues that are visible in the listing photos or noted in the description. A card sold as Played that arrives played is not a covered issue.
  • Grade expectations: Believing a raw card should grade higher, or that a slabbed card deserved a better grade than its label shows, when the item matches what was listed.
  • No supporting evidence: Claims we can’t verify. Without photos, tracking, or the original listing, it’s hard to establish what happened.
  • Damage after delivery: Bends, spills, or handling damage that happened once the item was in your hands.
  • Delivery problems on your end: A wrong or incomplete address you entered, a refused package, or a signature-required order (over $750) that couldn’t be delivered because no one was available to sign.
  • Price or value changes: A card dropping in value after you buy it, or turning up cheaper elsewhere later.
  • Off-platform deals: Anything arranged or paid for outside LTC checkout. If it didn’t go through our platform, we can’t step in.

Seller standards we enforce

To keep the marketplace high-quality, sellers are expected to:

  • Describe condition accurately and use clear photos
  • Ship within stated handling time and package items safely
  • Communicate promptly and professionally
  • Resolve issues fairly when mistakes happen

Sellers who repeatedly fail these standards may face restrictions or removal.