Frequently Asked Questions

LTC is a marketplace, not a store. Individual sellers create the listings, set their prices, and ship the orders. LTC provides the platform, secure payment processing, buyer protection, and support when something goes wrong. Every order is fulfilled by the seller you purchased it from.

LTC covers singles, sealed products, and graded cards across a growing list of trading card games: Pokémon, Pokémon International, Yu-Gi-Oh!, Magic: The Gathering, One Piece, Disney Lorcana, Digimon, Union Arena, Star Wars Unlimited, Gundam Card Game, Flesh and Blood, League of Legends, and Sorcery. Graded cards from the major grading companies (PSA, BGS, CGC, TAG, and more) are listed alongside raw singles and sealed product.

In general, yes. Most items are sold as-is and are final sale, so purchases are not eligible for change-of-mind returns. You are still protected for specific problems: an item that is not as described, the wrong item, damage in transit, a confirmed counterfeit, or an order that never arrives. Those qualifying issues are covered under our Return Policy and Satisfaction Guarantee.

Review the photos, the condition notes, and the language and edition of the card or product. For graded cards, confirm the grading company and the certification number. Check what is included with the listing (sleeves, top loaders, original packaging, and so on). If a detail matters to you and it is not clear from the listing, message the seller before you buy.

Graded cards have been professionally graded and sealed in a tamper-evident case (a “slab”) by a company such as PSA, BGS, CGC, or TAG. The listing shows the grader and the assigned grade, and most slabs carry a certification number you can look up on the grader’s website. If a graded card arrives and does not match the grade or certification shown in the listing, that qualifies as an issue under our Satisfaction Guarantee.

Yes, as long as the seller has not shipped it yet. You can cancel from your Orders page while the order is still unshipped. A small processing fee applies to buyer cancellations (2.9% of the order total plus $0.30), which covers non-refundable payment processing costs. Once an order is marked shipped it can no longer be canceled, so cancel promptly if you need to.

Document the problem right away with clear photos of the item and the packaging, then message the seller. If it is not resolved, contact us through the Contact page with your Order ID and evidence. What qualifies and what evidence helps is covered in our Return Policy and Satisfaction Guarantee.

Delivery time depends on the seller’s handling time and the carrier and service level chosen. Many domestic orders arrive within a few business days after they are marked shipped, but timing varies by location and by how the item was sent. If tracking is not updating or delivery looks delayed, message the seller first.

Orders totaling $50 or more are required to ship with tracking. For orders under $50, sellers may ship with or without tracking. You can see the shipping status (tracked or untracked) and, when tracking is provided, the tracking number and carrier updates in your account on the order’s details. You do not need to do anything extra to receive tracking.

First check with household members and around your delivery area, then contact the carrier for delivery details, since the carrier holds the scan and location information. Message the seller with the situation. If it is still unresolved, contact us through the Contact page with the tracking number, the delivery status, and any notes from the carrier. Higher-value orders may ship with signature confirmation on delivery.

Addresses cannot be edited once an order is placed. If the order has not shipped yet, cancel it from your Orders page and reorder with the correct address (the small cancellation fee applies). If it has already shipped, contact the seller and the carrier as soon as possible, though a redirect cannot be guaranteed. Please double-check your address at checkout.

Sellers are required to list items accurately and are not permitted to sell counterfeit or altered items. Because LTC is a marketplace, items ship directly from sellers, but confirmed counterfeits are taken seriously and qualify for a resolution under our Return Policy. If you have a credible authenticity concern, contact the seller and reach out to us with photos and details.

Please provide:

• Order ID and a link to the listing
• Clear photos (front and back, edges, and print details)
• Comparison photos of a known genuine item, if you have one
• Any grading or authentication notes you can provide

The more evidence you include, the faster the review.

LTC accepts major credit and debit cards, processed securely through our payment provider. Your card details are entered directly with the payment provider and are not stored on LTC’s servers.

No. Card information is handled by our payment processor and is not stored directly on LTC’s servers. For more on what information is collected and why, see our Privacy Policy.

Your payment method is charged when you place the order at checkout. If you cancel before the order ships, the amount is returned to your original payment method, minus the small cancellation fee.

Declines usually come from your bank rather than from LTC. Common reasons include bank verification, a billing detail that does not match, insufficient funds, or a fraud-prevention check. Try confirming your billing address, using a different card, or contacting your bank for the specific decline reason.

Start by messaging the seller through LTC and giving them a reasonable chance to reply, since most issues are resolved fastest directly with the seller. If they do not respond within a reasonable time, contact us through the Contact page with your Order ID, screenshots of your messages, the listing link, and any relevant photos or tracking.

Outcomes depend on the facts and the evidence, and can include a full refund, a partial refund, a return (the seller can provide a return shipping label), or a replacement (the item is reshipped). Refunds are returned to your original payment method and typically take 5 to 10 business days to appear. See our Satisfaction Guarantee and Return Policy for details.

If you are considering disputing a charge with your bank, please contact us first. We can usually resolve order problems directly and more quickly, and a bank dispute can take much longer to work through. Reach out through the Contact page with your Order ID and the details, and we will help.

It is our buyer protection for qualifying problems, such as an item not as described, the wrong item, damage in transit, a confirmed counterfeit, a graded card that does not match its slab, or an order that never arrives. It explains what is covered, what is not, and the evidence that helps. See the Satisfaction Guarantee for the full details.

Sellers are responsible for:

• Accurate listing details and photos
• Safe packaging and shipping within their stated handling time
• Professional, timely communication
• Fixing their own mistakes (wrong item, missing items, or inaccurate condition)

Repeated problems can lead to account restrictions.

LTC charges a selling fee of 7.5% of the item total plus a flat $0.30 per order. The fee is deducted automatically when an order is paid, so your payout reflects the amount after fees. See the Fees page for a full breakdown.

Payouts are sent to the bank account you connect through our payment partner. You can see your balance, your orders, and payout activity in your seller dashboard. Funds become available on a regular payout schedule once an order is completed.

Yes. To receive payouts, sellers complete a short identity and payout setup through our payment partner. This is standard for marketplaces that move money, and it helps keep the platform safe for both buyers and sellers.

Use clear, accurate photos, disclose any defects, and describe condition honestly. Pack items securely (a top loader and rigid protection for valuable cards) and ship within your handling time. Most disputes come from missing details or avoidable shipping damage, both of which are easy to prevent.